Privacy Policy
At MHD Design & Restoration ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit a request for a quote.
1. Information We Collect
When you interact with our website, specifically when requesting a free estimate or contacting us through our online forms, we collect the following personal information:
- Contact Information: First name, last name, email address, and phone number.
- Project Details: The type of project you are interested in (e.g., roofing, bathroom remodel), your estimated budget, and any messages or additional details you provide regarding your project.
- Technical Data: The URL of the page you submitted the form from (page source) and the time of your submission, to help us understand how users interact with our website.
2. How We Use Your Information
The information we collect is used strictly for the following business purposes:
- To respond to your inquiries and provide accurate quotes or estimates for your home design and restoration projects.
- To store in our Customer Relationship Management (CRM) system, allowing our team to efficiently track your project's progress, manage future follow-ups, and maintain a record of your service history.
- To communicate with you regarding your project, schedule consultations, and provide customer support.
- To improve our services, website experience, and marketing efforts.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as Google Tag Manager and Google Analytics) to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
We use these Google tracking cookies to analyze website traffic, understand user behavior, and improve our marketing campaigns. These third-party services may collect your IP address, browser type, device information, and information about how you interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but if you do not accept cookies, some portions of our website may not function properly. For more information on how Google uses your data, please review Google's Privacy & Terms.
4. Information Sharing and Disclosure
We value your privacy. We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted internal team members and contractors strictly for the purpose of fulfilling your requested services. We may also disclose your information if required by law or to protect our legal rights.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to request access to, correction of, or deletion of the personal information we have collected about you. If you wish to exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@mhdandrestoration.com
Phone: (502) 755-7459
Address: 101 N. 7th St., Louisville, KY 40202